User Reviews for U.S. Bank Mobile Banking

4.79 out of 5

1.6M Ratings

1 year ago, AppGirl1.0

Love the USBank Mobile App

I love using the US Bank Mobile App... It’s so easy & convenient; all my accounts readily accessible, easy to perform various transactions like Bill Pay, money transfers, deposits, etc. from anywhere. The app allows me to check my balances, review pending transactions, or verify any issues with payments, deposits, withdrawals. I can instantly view available funds, EFTs & Direct Deposits all from my phone! If you haven’t tried the mobile app, get on board now! I do have a problem though, with bill pay frequently being unavailable. It’s frustrating when I need to schedule payments, only to find this function giving an error; “ We’re sorry, it looks like something went wrong; this transaction is not available right now. Try again later. (not exact wording, sorry) Here’s the real life situation- I am very busy, so I set aside a specific time to manage bill paying, often on the go. I don’t have time to come back later, only to encounter another failed attempt to complete my transaction. When this occurs, I have to stop what I’m doing, go to the merchants online bill pay site, or make a phone call to complete my payment. Not an efficient use of my time, very frustrating. Could you please work on a resolution to this issue so that bill pay is not offline during normal business hours? That would be fantastic, much appreciated! Thank you!

4 years ago, fishsug

Such An Amazing Interface!

I’ve been a US Bank member for years, and my favorite feature of the whole company, is its seamless Online Banking System. I’m not someone who typically leaves reviews, but this is an app I will happily make an exception for! US Bank has streamlined the process of managing and moderating your account through this app. The interface is extremely easy to navigate and put all the most important information right in front of you as soon as you log in. There is no digging around or wasting time sorting through countless tabs, just to ultimately not end up finding what you’re looking for. The homepage provides clear insights into your transaction history, allowing for quick and easy comprehension of where and how your money is being moved around. On top of that, the app’s homepage takes advantage of the smartphone platform by providing convenient shortcuts for using the most popular online banking tools. This is excellently performed through implementing small, easy to understand, button shortcuts located at the bottom of your screen, ingeniously positioned so they are out of the way, yet still readily available, and oriented so they will never block any of the important information displayed on the homepage. Overall, this app is beyond what I would ever expect from any large bank. And having superseded my expectations, I would certainly recommend it to anyone using US Bank without a doubt.

9 months ago, kabullard

#1 Bank in the United States

Why US Bank is an exemplary bank which stands above the others. I am a former US Treasury employee. During the last decade of my work, I led my team to investigate with all the banks in the United States. We contacted their Automated Clearing Houses to ask where SSA deposits credited. Some funds went to the wrong accounts. Bank of America and Comerica were the worst. They refused to provide necessary information to retrieve funds which had gone to incorrect accounts either through fraud or human mistake. US Bank honored their relationship with the federal government. They provided us information to keep check and balance for us. They returned the funds and so recipients received their money into the corrected accounts. There have been numerous times when the fraud department alerted me to scams or when my card was stolen and being used by the thief. I am pleased with their customer service at each location I visit. Every employee who has provided assistance related to me and our used assistance that I needed. Dana Finn in Springfield MO answered all my questions and offered solutions that worked. She also made suggestions to add to my wealth. I feel I fortunate to have a bank that is for US. Thank you for the excellent customer service throughout the years. I know my future only gets better with US Bank!!

8 months ago, QPitt66

Works well … until it doesn’t

I have used Zelle for several years and assumed it was fool proof since it transfers funds between banks. Well, twice now I have had issues that took almost a month to resolve. If Zelle or your bank, for any reason has a question about your transfer, they don’t do it. I was never notified. There is no way to contact them. The matter must be dealt with by your bank. I have US Bank and BofA. Both of their initial Customer Service Reps did all they could but it became clear early on that they have no power. The Zelle departments within both banks do not communicate with the customer (even though it is my money!) nor with their own Customer Service. Zelle department’s have their own protocols, timelines, and process. I was told that I would automatically get a response within 45 DAYS! Yes. They keep your money and there is no recourse. My recipients were each accused of running a scam and getting the money because on the banks end it said “Funds Had Been Deposited” which wasn’t true. I asked if the Zelle department speak to the recipient’s bank officers to verify the funds were not deposited. Answer was NO because they communicate with no one. Both times my funds were eventually redeposited into my account weeks later. Meanwhile I had to either try Zelle-ing again and risk more loss, or find a time consuming alternative. I no longer utilize Zelle for anything over 1k. Use knowledgeably. I like Zelle. When it works.

9 months ago, Jennifer Doggett

Deposited my check through my online USBank banking app!

I just deposited a check for the FIRST time while I was logged into my USBank account. I can’t believe how smooth the process was. I’ve been told by others that you can deposit a check just by taking pictures of the front/back of check but, if I’m being honest, I didn’t entirely believe them. I thought it’d either be too complicated or it just simply would not work. I have MS and have been ill for quite some time due to a bad MS relapse. So it’s challenging sometimes to leave my home and get to the bank, especially since I live several miles away from the nearest location. I finally decided to navigate through my USBank account to see if I could possibly find an option to deposit a check via my USBank account online and I found it. I was a little hesitant to try it because I’m not the most tech savvy person but decided to at least try. It literally took me less than 30 seconds for pictures to be taken of the front/back of the check and to confirm the deposit. I was shocked because I certainly did not expect it to be such a simple and quick process. I’ll definitely use this feature in the future! Thank you for providing such a convenient option for depositing checks into my USBank accounts..very appreciative!!! 🙂

4 months ago, Keely Maltby

Glad I stayed

When my current back changed to US bank I was not sure I would stay. I had many questions how will this effect my money? Is my account safe? What if they lose my money in the process? What’s all this “on line banking” and is it safe. US bank kept me informed every step of the way. I could easily call anytime with all my questions and the were answered by a human. Well it’s been about a month and I’m well settled in and feeling secure about my account . The new branches in my local grocer is right there if I need them. The in line banking is a breeze and I’m am so not an “on line” person . The menu is easy to navigate and I do all my banking right here at home most of the time . I can even pay my bills from the banking app. And of course if the kids need s little help I can transfer money in a matter of minutes. My husband has even moved over to US bank seeing how easy it is for me. I recommend US bank to everyone who wants an easier, safe and friendly way of banking . Edit on 9-9-23 I’m stuck in the parking lot at my dicoyrs office with a dead battery. AAA IS HERE to out in a new one but I barely have enough to cover the cost . With a few taps on my mobile phone I could transfer $ from my savings to my checking and I’ll be on the road in just a few minutes.

7 months ago, delhb

The USBANK APP

I like using the USBANK app. It is convenient and easy to use. It is very consumer friendly I am not a very good technology user. The USBANK app made it very easy for me to deposit my first check electronically. Sending money through Zelle using USBank is easy and convenient. I like the services that USBank provides to its customers making banking through them very easy non technological people like myself. Thank you USBank. I have been a USBank client for many years and I am impressed with the new services they offer. Everyone is friendly and efficient. About four years ago I broke my right arm and I was unable to write checks to pay my bills but USBank made it so easy to pay my credit card bills electronically. I will be eternally grateful for this convenience. Thank you USBank. I really do not have anything more to say. I am very happy and comfortable using the USBank app. Thank you. It is so easy and convenient to send money with Zelle through USBANK. It is also very fast and worry free. I feel very comfortable doing this transaction through USBANK. I just transferred money from one account to another and it was very easy. The convenience of not having in person to the bank is really worth it. Thank you. Every time I send money through Zelle I am amazed how easy and efficient it is. Thank you for great service.

3 years ago, truelyricalmusic

Best Mobile Bank App

I’ve only had two bank accounts my entire 28 years. First with Bank Midwest and it was the worst few years of banking ever. The mobile app did was like using windows 98 in the year 2010. I have had US Bank for several years now and besides being one of the best banking institutions around, even though I’ve only had one other account, I can say this because I come from a large family and every single member uses US Bank. All my siblings, parents, grandparents, cousins, aunts, and uncles. The mobile app is so easy to use and it’s not confusing at all. The moment you log in your accounts are listed; if you have multiple they are all right there as soon as you sign in. There are not many buttons to click so it’s easy to navigate to what you need. I will forever use my mobile app for all my banking needs; you can even upload a check. I still like to go into my banks building to do some of my banking because I love to keep up with the staff. But as far as mobile banking apps go this is the one to have. So, if you don’t have US Bank as your banking institution I suggest you take all your money out of the bank you use now, head to the nearest US Bank and open an account ASAP. Then you can have access to the best bank and the best mobile banking app!

5 years ago, Dsanter

Why change is not always better.

I consider myself very functional in modern device technology. I typically have a very change positive attitude. However, I am tired of change for change sake and not happy with the new update. I don’t know why developers think a new update means change everything and force end-users to re-learn how to do the exact same functions as the previous app. Make it look better, add more functionality, add greater security....fine, awesome but why reconfigure every thing on the surface. Now I have to muddle through figuring out a NEW way to complete the exact same tasks, only now with new bugs and reduced speed. It now takes twice as long to pay bills as the previous version. If you’re going to make me watch the infinity circle spin whilst the “new and improved” app navigates it’s program; at least you could program some upbeat elevator music to pacify my impatience. The new steps are different and not intuitive at all. The problem is I have no other choice of apps for US Bank so I’m stuck suffering through inept app design created by developers that apparently don’t use banking apps. Of course don’t get me started on now being forced to wait through the many updates inevitably coming in the hopes of correcting bugs that had already been solved in the previous version. By the way; “faster app” may need to be addressed in your advertising before some ambulance chasers decide they can make a few $ for false advertising.

2 years ago, Karenkerba

App is Good but needs a few tweeks

This is the second review. On the whole it is good but they made a change that has got me spitting mad!! If you deposit a check on the app you are no longer to see ALL the photos of the checks you deposit so take your own photo. Some are viewable but it isn’t as simple as tapping on the transaction in the list of transactions. You have to go through the assistant to get to the search window. And don’t bother speaking your request. It isn’t that smart yet. I even called the ever present 1-800-like-I-care. The Rep wasn’t able to tell me how to see the check on my end. She was able to tell me the information I needed. I was nevertheless an very frustration hour of time I won’t get back. It functions well for what i need. I would like to set it to stop asking me for my thumb print. My other apps don't. I like the size of the numbers in the “Send money” section. However they are “find a microscope” small in the transfers section. I am angry that I can not deposit money to my friend’s account any longer. She is also my landlord. She refuses to sign up for Zelle which makes it hard on me as it means trip to the branch and standing in line. I finally had to order checks. I have to use checks in decades! The mini pack of 50 will last me for decades to come. All in all this app mets my needs with the exception of transfers. Depositions is extremely difficult with a phone camera. It told me to use a darker back ground. It was on black!!

7 months ago, Landnavmaster

From the Bank on how to fix the deposit function. IT WORKED for ME!

Please ensure your cookies, cache are cleared and your browsing history has been deleted. You may do so as follows: -Open Settings on your iPhone. -Choose Safari. -Tap Clear History. -Tap Clear Cookies and Data. - Ensure that JavaScript is enabled. - Ensure Block Pop Ups is temporarily turned off. - Make sure that Cookies are accepted. Please also ensure you have the latest version of our application. You may do so as follows: -Launch the App Store by selecting the icon. -Select Updates from the menu bar at the bottom. -If the application needs to be updated it will appear on the list. If the application doesn't appear on the list, it is already up-to-date. -Select the U.S. Bank Mobile Banking application and select Update. If you continue to experience difficulty, our Online Operations group has informed us that customers have corrected the issue by doing the following in this exact order. 1. Delete the application completely from your iPhone. To do so, hold down the application icon until it begins to wobble. Then tap the X that appears and confirm deletion of the application. 2. Turn off your iPhone. 3. Wait 5 seconds and power on your iPhone. 4. Reinstall the application from the App Store.

11 months ago, Wizzie Liz

Hate your bank

Not only do you take charges out every time you blink which is crazy I never had any charges with UnionBank and they were always nice to me and they always told the truth Your bank promise to keep the same accounts that we are used to the same services that we are used to with the accounts that we have and they would remain there for about a year. Well it hasn’t been close to a year it’s been a couple of months and you’ve never kept your word you charge me ATM fees with my account was never supposed to have you charge me every time I am supposed to be able to go to any ATM machine but you charge me and then you added charges every time somebody blinks then on the app you it is so hard to view my transactions. It’s like you’re hiding everything from me tonight I can’t even figure out how to view more than the original three that you put up there. I put in a few more transactions and I can’t get any. I’m tired of this form of banking it is diss, honest and I don’t like your fees and if they aren’t rescinded, I will have to change banks. I will not tolerate this kind of behavior with somebody taking control of my bank. I want my money to be safe. It is not safe with you guys so you either refund all those ATM charges which it’s over $20 now and be an honest bank or I will move all my money anywhere else do it I hope I don’t have to come in and point out each and everyone because there’s so many of them and it’s only been two months fix it stop charging me

1 year ago, arthaven

awful new forced paybill update

Update: 6 mo later- I still hate the “you must use bill pay” to make internal transfers to various places like my line of credit! NO I don’t want to use your silly bill pay, every time it overdrafts and automatically transfers hundred to my line of credit. No No No!! Put the option back to let me make my OWN internal transfers !!!!! I want to make multiple transfers to that line many times a month. I don’t want to make one monthly bill payment, that is already autodrafted. Let me transfer to and from my own accounts. - I hate the new version of U.S. Bank app because it won’t let me ignore pay bill sections, I don’t want to pay a bill, I don’t want to set up a payor, I want to simply transfer my money from one account to another account, (like Ive always been able to) like the mortgage account or the escrow account or the line of credit account but it won’t let me it won’t even let me get to my mortgage payment details page it keeps forcing me to go to try to set up a payor as a pay bill, this is wrong! I want the old version back so I can transfer money between my own accounts and stay out of the pay bill section, I dont use paybill at usb, and I shouldnt be forced into that menu. I do not want your bank to “help” me by forcing “integrated help” inside my account. Not everyone needs pay bill or to setup payors. Bring back the simplified more adaptable transferring between my own accounts!

2 years ago, bigbonesmcgreggor

Banking is easy and worry free; I can do everything from home

This is the first bank I’ve ever worked with and with how they treat the people who use their business, this will most likely be the only bank I use for the rest of my life. I always hear complaints about other banks, like availability, problem with cards, accounts, no one caring, or rude service. When I hear this I always say to use US bank because they actually care about helping you. I have really bad anxiety, I’ve been working through it, but going into public places has been hard and making phone calls with the worry the worker is going to be rude, also works up my anxiety. Using this bank I have never had a rude worker talk down to me and with the app I can deposit my checks at home. It’s so wonderful. I never have any problems, they listen and take care of your needs and questions, and I don’t know why you’d choose anywhere else when US bank has buildings all over the US. The app itself is god send and makes life easier. With just a couple taps I can lock or unlock my account, order a new card or new checks, deposit checks, check my monthly spending, switch money from shared accounts with just a click, etc etc it’s awesome and I don’t have to drive to the bank.

1 year ago, T-Niggs13

Decently Good with a Couple Bugs

I really like the ease in using the US Bank mobile app for all my banking needs. I ah e the ability to make transfers between my accounts, deposit checks using mobile deposit, check my credit score and associated reports and even apply for a loan without having to step foot into a physical bank location. The one downfall I have noticed is that at times, specifically during the overnight hours, some transactions that are pending will disappear from your pending column and the funds spent at that store will appear back in your actual account. However, this is typically corrected by the next morning after the transaction has been fully processed and the funds have been withdrawn from your account. First time I noticed this I thought I had figured my account balance wrong so I double checked and figured I’d call a bank in the morning to discuss. Next morning it was corrected before I called. However, if I didn’t keep my own ongoing transaction register, I could see how this would cause people to go into sheer panic mode and even end up getting an overdraft fee. I’m not sure what causes this glitch to happen, but would like to see it fixed at some point. Outside of that one issue, this is a great mobile banking app and an even better bank to do business with!

1 week ago, Pandaman3567

Garbage

Took over a week to get activated, my “boss” didn’t even tell me about the “tip card” the server training me on my last day of training did so I had over 200 dollars that I have yet to get my tips (if you’ve worked in restaurants you can understand I was out of work completely broke and then couldn’t get my tips that I live on that I worked hard for). I was told they will be on my paycheck however that will be taxed…..as well as most people know with a new job said paycheck is still over a week away because they pay bi weekly and when I got hired to the last pay check. Also I wait tables because my wages get garnished for child support, this way I can make 20-30$/hour and keep half and then let them take half my paycheck as well as making my monthly payment. So there’s a good chance on top of waiting for my money I have to pay taxes on tips that I already pay taxes on (server paychecks are taxes according to the tips you made that week, this is why servers are paid 7-9$hr but generally make maybe 3-6, and half of it might go to child support but I will still have to make my regular payment which was going to come out of that. Overall horrible. Almost had me out on the street because I assured my landlord I would have money for him on a certain date and then was given the rope a dope as well as spending my entire only day off on the phone “IT” and Human Resources, was I verbally assaulted you ask? No I didn’t know my password and it was literally a 3 day ordeal! Insane

3 years ago, i❤️2serve

Unacceptable app

I am very disappointed with mobile deposit app. First, I used your system to photograph my check. Of course your app stated “Success”for both front and back. I trusted my check was accepted and credited to my account. Several days later it was declined because photos were too poor. I had already written across the front of the check” deposited by mobile phone....”. After I deposited the check, I saw instructions somewhere that the check is not officially accepted until some later date. That info should have been on the main page before one deposits a check. I am incensed. I am hoping I can still deposit the check even though I wrote the above words on the front. I will be absolutely disgusted if I have to return the check to the issuer and wait weeks while they stop payment and reissue the check. It is always remarkable to me how designers of these apps miss important steps and details to make sure the users are not confronted these problems. Put the explanation about not destroying or writing on the check on the main page!!! I am incensed over this. I am continually confronted with problems at US Bank. You people are totally unresponsive and unavailable to your depositors. I will be changing backs shortly.

3 years ago, Lil-Milo

Best bank, was the best banking app, still worth it.

Update: they fixed it!!! Love this app. Intuitive, smooth, fast, capable, visually coherent. Get this app, get this bank. Love it. Original: I used to love this app. It used to be smooth, intuitive, simple, efficient, and capable. I hesitated doing mobile banking but I loved using this app. The latest changes have made it much more difficult to navigate - opaque and difficult to click through - and have removed some of the important features of the previous versions, like seeing what your balance is on a credit card when you’re deciding what sized payment you want to make. It’s a lot clunkier than it was, sadly, BUT, it’s still way ahead of others, as is the bank itself. We use a few different financial institutions and despite the frustrating changes they’ve made to the app and the bank itself, USBank is still my favorite. For now. We’ll see if their next steps make it better or worse. For now, still super worth getting this app! And it really is our favorite bank. Just worried they’ll make more changes and thoroughly muck it up. Here’s hoping they preserve what makes them so special. Anyway: get the app, it’s way better than the others. Just not as good as it used to be.

1 year ago, The Pedal

US Bank App

Very good App and very good Bank. I’ve been with the Gypsum, CO Branch since 2008 and I have no plans of ever leaving! The Gypsum,CO Branch treated us like family from the very beginning. We bought a house in Grand Junction but kept Gypsum as our home bank even though we use US Banks in Junction the most for depositing a few checks. US Bank is by far the best!! Great App and bank. US Bank has been very good to me and my family! Love you guys! Great app!! I appreciate everything!!!👍 I love you guys!! ❤️💕Love it!! The Gypsum, CO is the best branch and US Bank is the Best in the WORLD!! It’s awesome!! I love my Branch and every US Bank I’ve dealt with! I feel like I’m in good hands and they have advised me on all different kinds of things that was all good advice. US Bank is always Family to me! I just used a Bank Check to consolidate debt. What a great Bank!! Keep up the awesome work you guys do for us please. Best Bank I’ve ever had in my life. Love you guys!! The best bank out there! Awesome Bank! The best there is. No comparison to any other Bank!!👍❤️ Awesome for sure!!👍👍👍 Love you guys!!❤️❤️ Best Bank in America!! Awesome remote check pictures deposits!! Best bank in this country!! Aidan at the branch on White Street in Grand Junction, CO is Awesome. He’s nice, helpful, honest and very knowledgeable! Great bank!!

6 years ago, ottonomy

Annoying App

Mobile Deposit in the US Bank app frustrates me every time I try to use it. [edit] BUT huge thanks to US Bank for finally removing the requirement to write “for deposit only” under the endorsement!!! [/edit] The over-automated check scanning UI is poorly conceived and prone to failure. It shows an approximate size field into which to fit the check, but demands that you “Get Closer” when you’ve already properly positioned your phone. Then it snaps the image *while* you’re moving closer, which results in a less sharp image than would have been obtained by anyone who’s used a smartphone camera before, if they’d been allowed to capture it manually. Then, the app transmits the images to the bank, and they are rejected. The app has now reset some of the data you put in for the deposit, so you’ve gotta re-type that stuff before proceeding. Other banks have had the mobile deposit system down for years, without any of these hiccups. Please, US Bank, offer an easily accessible manual camera mode, and scrap the For Deposit Only sensor, because you obviously don’t have the programming chops to fix it. And OY with the banners for Zelle and ApplePay! Who needs to be reminded about those things every time they log in to view their accounts? No one! Don’t get me started on slow response time between pages, incomplete or unavailable data, failure to show pending transactions which are days old, etc.

3 years ago, Sam 🔥😎👍🏼

UPDATE: GOOD NOW! If an app could mimic stubbing your toe

First review: This would be that app. It never saves any information and it constantly refreshes the tutorial, despite the fact that I've had the app downloaded for over 2 years. The fingerprint scan never saves. There's a useless "remember my info" option that has yet to work. I hate this bank and I hate this app. If I didn't have a line of credit with them I would have switched to a credit union ages ago. It's like being in a relationship with a manipulative troll who always lies. New review 2+ years later: the improvements this app have made are far and away some of the most promising changes I’ve seen in any app I use. Face ID always works, the widget on my screen linked to my USB account is always updated, I don’t have to constantly reverify my credentials when I link this to other financial apps, and there are new features like AI recommendations about how much you could put away in savings based on automatic transfers. My financial health has improved too due to the credit simulator option on the USB website, and I wouldn’t have known about it without the app. So so happy with these changes! I don’t plan on getting rid of USB any time soon now 🥰

6 years ago, SO1010

Awful customer service

I established an account in November 2017, I was promised a $100 bonus offer if I did one of two things. Which were either direct deposit of $500 or more OR utilize bill pay 2x a month. I utilized bill pay more than 2x and never received the $100 offer. I contacted the bank that I established the account at and John the manager told me I did not meet requirements and was not helpful to me whatsoever. I asked for the district managers information and contacted her and that was not successful either. She returned one phone call and I missed it and called her back a few more times and my calls or issues were never resolved. I later called customer service and got transferred around and finally was able to speak with someone who confirmed that I did meet requirements and I would receive my $100 within 45 days, I asked her to please put notes in that i did in fact meet requirements so that I didn’t get the run around again. After 45 days I still didn’t receive the offer, I went into the bank and spoke with the Manager Bryan. He told me he would do some research and get back to me. He was very helpful and efficient. He got back to me in a timely manner and let me know he was able to only give me $50 because the only way to get the $100 was to get direct deposit. I was not happy with that because that’s not what I was promised. I was very disappointed in the customer service I received from U S Bank. I felt like I was lied to from the start.

8 months ago, Mountain man goes to shop

It took a long time before I could deposit more than $250

I couldn’t believe it took over eight months before I could deposit more than $250 a day. On the mobile banking. It wasn’t until I had over $125,000 in the bank. And I could not get anybody to raise my limit on my daily deposit. US Bank been paying auto paid to this company for over eight months too this bank. And still on your putting A hold on the deposit ! Once I was working out of state and my bank account was with Union bank and they just started this mobile deposit payment and I had similar problems of the amount of deposit I could put in. But after four months, I was able to deposit a couple thousand dollars.. I paid off my mortgage out of that hundred and $20,000 leaving my account with close to $50,000. And the bank right now. But at least I can do the mobile deposit! Because I am handicap at the time and can’t always get to the bank to deposit it directly it’s very convenient now. I’m able to deposit over five or $600 a day. But that’s because I have $50,000 in the account. I still think that they should work on. enlarging new accounts deposits instead of saying you can’t deposit more than $250 for over eight months

4 years ago, tink3301974

Banking & credit card Customer

I have several different banks I do business with and I use mobile apps for most of my banking needs. I can honestly say that Usbank’s mobile app is easier to navigate compared w/ others. I don’t have any criticisms or constructive feedback with regards to ease of use of mobile app. I do, however, have a concern with usbank marketing & promotions. Usbank notified me thru the app that I was eligible for a new 0% introductory APR credit card. A quick link redirected me to an easy apply page where my info was automatically inputted into the application. All my accounts w/ Usbank are in good standing, my credit is good, and according to Usbank, I was eligible, so I was willing to take a hit to my credit report to take advantage of the zero interest period. I had no reason to believe that I might get denied and therefore agreed to the terms & conditions thus allowing Usbank to do a hard credit Inquiry. A few days later, I received a letter from Usbank stating that I was denied credit and the reasoning is I had “too many inquiries” on my credit report. Bottom line is that I feel misled & inconvenienced. Although I have enough credit right now at a decent rate, it will be more difficult to qualify for a similar offer if and when another opportunity or need arises.

6 months ago, urindenial

Why change what was working?

How can an app be released when there is so much bugs to be fixed? I haven’t been able to login for a while now “ our system is not cooperating”. Yeah, for a few years now. Wondering when this após I’ll be revised and the bugs fixed. ——- The latest upgrade made a working app terrible. “Oops there was a problem ...” message pops every time. Login with correct user is and password turns back with “doesn’t match” error, when i was able to log in with the same credentials on my computer. Delete app, reinstall app, turnoff phone, power on phone... and after this step I can finally login to then when in rare cases it does login, I chose my account to deposit a check and after hitting done, choosing another option, like viewing another account, error messages shows again “oops we are having trouble ..” and then nothing works, not even closing the app and reopening again. Then back to uninstalling the app, reinstalling, turn phone off, power on, etc Why was an upgrade necessary when the previous version was working JUST FINE? Very disappointed with the new app.

4 months ago, Len in new richmond

Failure to work

Are used US banks phone app for at least two years and I am extremely frustrated enough so that I’m considering changing banks. I need to be able to make deposits from my home. This used to work but this spring things changed. When taking a photo of either the front or the back of my checks I will get a message to move closer etc. but eventually nothing would happen even when I press the try again feature. I use the dark background for example my office chair is dark blue but that wouldn’t work so I took it upstairs where we have a couch with a blue denim cover but that wouldn’t work so then I use the try it yourself feature and guess what that worked. But that’s not the end of the story after being able to make these remote deposits for over a year s uddenly this summer nothing would take. The little connecting wheel wheel just keeps spinning around and then eventually there be a failure notice. Yet at my home nothing had changed. I use the same phone my router is maybe 30 feet away that hadn’t changed. Due to Covid I’m a very high risk I’m 71 I’ve had a stroke major cancer operations and diabetes and I am 15 miles from the bank so what good is this app that now just doesn’t work for me? What do I have to do to get an app that actually works? I would rate this app with a zero if that was possible. So far no one at the bank has offered any viable solutions.

1 year ago, alvajo1

Zelle 👎

I tried to give US bank a chance because they had no fees. However, I soon realized their issues. After about 4 months of being a customer I have had to call customer service at least 10 times to have my online access re-enabled. What is even worse is you can’t reenable your access instantly, even after they verified you as the account holder. They make you wait 48hrs even when they know it is you! 🤯 Plus, they make you call them back to enable the account after the 48hr period. So here is the trigger, if you send a Zelle payment to someone, US Banks algorithm will check to see if it is a legit send. Good right, that means they are protecting us. Wrong! It will randomly allows payment to process. I was sending payment every week to the same entity with Chase bank no problem. I do the same thing at US bank and the algorithm still doesn’t recognize the regular occurrence. Even though the bank system had history of this regular cadence it would still sometimes fail the transaction. The system would give “The bots are not communicating” message with buttons to “Try again” or “Cancel”, but don’t worry it won’t matter what you choose, the system will lock you out of online access. Just a WARNING if you make a lot of Zelle payments with your phone this probably isn’t the bank for you. The algorithm seems to be written by grade school developers.

2 years ago, Vlad783767

Could use some work.

The app is ok in general. Don’t like that it’s really difficult to figure out what your actual theoretical balance is. Pending transactions and deposited checks are not totaled up anywhere, so you have to do some leg work. Sometimes checks and deposits are shuffled so that it hits the account on the same day in just the right order to generate an overdraft fee (at least it seems that way). The message on the check deposit screen asking if I have a stimulus check is out of place for a corporate business checking account. Hate to say it, but I have a bunch of business accounts at Chase and they don’t seem to have these issues. Also, why is it that every time I deposit a check for a larger amount it goes into manual review and there is no hint of a pending deposit anywhere. The only way for me to tell if a deposit was made is to make sure email alerts are on and check email for verification that the check was in fact deposited and it is being reviewed. Sometimes deposits don’t go through, or I forget to click “deposit” the second time ( after I just clicked the button in the app anothe pop up comes up and asks again). It’s difficult to verify that all checks have been deposited if I’m doing 5-10 at a time.

6 months ago, MNYankee

Sometimes new isn’t better

I find this new app much more difficult to navigate than older one. Promotional options delay input. The flashing or fading and then bright screen, is uncomfortable on eyes. Added comments : In addition to those noted, the ability to transfer from my checking to pay credit card requirement to make multiple steps and process through bill payment vs transfer is unnecessary. Obviously I am in the minority as the ranking for this app is #1, but if I had not been a customer for over 35 years, I would change banks. I do not have access to a brick& mortar bank so depend on online banking. As a member of a military family with frequent moves, the access to my several accounts has made this vital, but the “ new “ changes are Distracting and excessive. Too many “ options” on side. I have no desire/ interest in any additional info or offers. Thank you for asking! Now finding problem logging off after transaction..I have to remove app and reinstall. Same as above. Continue same input..prefer simpler app..have no interest in options listed on side,thank you…customer over 35 years. Continuing..really dislike all options for information or services on side!

2 years ago, Tommy kelly

It’s fine, I imagine other banks may be better

It works just fine more often than not but as soon as there is an issue with the app making an internal transfer or switching between this app and the usbank investments app you have to call usbank. There’s always a 20 minute wait to get someone on the phone and more often than not they have to connect you to someone else to either make a transfer or trade. And without fail the employee tries to tell you that it would be faster to use the app. It is infuriating to be told that their product that doesn’t work is the better option. There have been times where the app or website with both not be functional, and an employee on the phone will say that the site has been down all day. I shouldn’t have to call to find that out I should be notified via email that the site is down and be provided with an estimate of when it will be functional again. I’d say I encounter these issues around once every other month. The interface is usable and the search functionality is honestly good. The customer service is the issue and it seems like it will be for a while to come I just don’t know which bank to transfer my money to because I’d rather just stick with the devil you know.

3 years ago, Lockedgt

Untrustworthy - Bank account hacked

My bank account was logging me out constantly today and then suddenly hacked and my password was changed. I had to call the online banking department and was bounced from representative to representatives for over an hour between the fraud department and online banking department. I was able to change my password and regain access through the website and mobile verification, but the online banking department decided to lock me out because all of my accounts are now considered compromised. I need to visit the branch tomorrow to get all of my accounts deleted and reopened, receive all new cards, change some direct deposit info, close the checking account associated with the direct deposit, and then I might get access to online banking again. My password was not easy to guess and they will not investigate how it was compromised. This app is ridiculously untrustworthy and I could have lost thousands from my checking and my credit cards are now considered compromised. I feel like I can never trust that my money is safe in any bank ever again after this. I had a security deposit for a new apartment due today and I no longer have access to my bank accounts or credit cards. Do not use this app, you could easily be robbed and they will not investigate. I didn’t receive any reassurance that this will not happen again.

4 years ago, I Reviewed It 1492

December 2020 App Update

I am very disappointed in the 2020 update. On the home screen I only have 1/3 of my screen available to view my accounts. The top 1/3 is a Covid notice and a button to open more accounts. The bottom third is a banner and an insights section. I wold like to be able to acknowledge the COVID notice and have I go away from the Home Screen. A simple button on the menu would work for new accounts. I would also like to be able to hide the insights section since I don’t use it. When viewing my accounts I used to be able to scroll down to see my transactions. With The update I have to push a see more transactions button for no apparent reason. They have also made the fonts larger so the information takes up more space and since they made less space available I have to do a lot more navigating just to see my account information. The new color scheme has made the information on the screen stand out less. Overall I have always liked US Bank and I thought their app is one of the best. This latest version has made it a lot more difficult to navigate so I’m using it less. For some reason they took a great app that worked well and changed it. The result is a less user friendly experience with a lot more scrolling and clicking to see the same information. In this case a step or two back would be an improvement.

4 months ago, lmjgjj

autopay only allows 4 days prior to due dat not sufficient time to reach the vendor timely

When using bill pay, disbursements by manual check just disappear from the system from the time issued by the bank until they clear. Obviously there is mail and processing time before the check clears and in the week or more that takes, that disbursement is not reflected in the account balance. It is difficult to keep track of. I think the transaction should be reflected as pending until it clears to give the user a more accurate balance in their account. It would be helpful to be able to search (by amount and/or vendor or check number) the online list of transactions for any account. My spouse and I have a joint account, but separate log in. The bill pay detail only shows up with the sign in of whoever set up the bill.. the other person can not tell what is in the queue to be paid. This is very inconvenient. Although I understand the privacy concerns, it seems there should be a joint category where all the joint owners have access to the same information, can set up bills to be paid, etc.

1 year ago, Ilanchus

OK, not great, getting worse.

I’d like US Bank to be integrated with commonly used money transfer apps like Venmo and PayPal. Zelle is inconvenient for a variety of reasons. I’d like the app to be better at offering loans with excellent rates, but not stop there. Connect me with vendors and businesses in my area that offer services I need like home renovations, HVAC, car sales and other large item purchases that I might choose to finance. A better section about rewards for my USB CC would be nice as well. I’d also like the app to teach me something I don’t know about finances and the economy, both good and bad current facts. The balance on my accounts is a given. The menus are getting cluttered and seem to have more of what USB would like me to see, then what I need to manage my accounts. The search functionality is very bad, making it useless for managing the many transactions and over my various accounts. I recently complained that the best, most expensive, credit card offered through USB is extremely subpar in its perks and rewards. The rep transferred me to another card and wiped out over 400K miles I accumulated. I filed a petition over two months ago and never heard back. We were saving them for a family trip. I’m not happy about that and losing faith in USB. I might start shopping around for better baking services soon.

5 years ago, BigPapa52

App was getting better, then Zelle happened

This app was improving on itself the last year or two, but recently they switched to Zelle for sending money, and its utter crap! First, I can’t directly send any money to my external secondary credit union accounts because they are not part of Zelle’s stupid member bank list. So if I want money in those accounts electronically, I have to write myself a check and then deposit it on my credit union app. Second, you have to create a separate account with Zelle if you want to manage any money sent beyond pressing send - and the Zelle app crashed twice in 10 min, once when I was initiating a send. Third, you’re just sending money to a phone number, not to an account, so it’s totally insecure ( FYI - you can’t cancel or freeze sending money if you mess up, so don’t mess up the phone number or your SOL). Not to mention, if I wanted to send money to another person, I just use Apple Pay or Venmo, which are both better operating wise, and more secure because it’s not just a phone number. Zelle is total crap and because of its uselessness and US Bank making it the only way to send money (before you could just transfer to external accounts in a few days), I’m going to be shifting away from US Bank as my primary account, and maybe even as my primary bank.

2 years ago, Peajo

Not customer friendly

US Bank has "upgraded" this app by increasing the frustration level for its customers. Yes, people should keep a record of their transactions and balance, but in today's era of instant transactions, there is no reason why a bank cannot provide very accurate, up-to-date information. By not showing available balance information, one begins to question the motives behind US Bank's change. You can only hope that it was not born of a desire to increase overdraft fee collections, but in today's times, such an assumption might be overly naive. As others have mentioned, the requirement to use a full log-in is also a step-backward. Security is important, but an unnecessarily rigorous log-in procedure is very frustrating. Surely, the previous PIN requirement was much better in terms of user friendliness. In close, I feel that US Bank needs to respond, and respond quickly, to ensure it maintains customer confidence. A poorly implemented app creates the impression that US Bank is not able to adequately address online banking needs, and in this day and age, that can be a devastating thing.

3 weeks ago, grubb2

Bill pay online

I suggest to have this weekly on Friday’s to automatically total balance on billpay online to make sure we have enough time money or need transfer from other account. We are tired to figure out total balance weekly. We found other bank that they do that. We are considering to plan transfer and close this bank Account. Bec we kept asking this for 3 years. No improvement. No success. This is kind of people don’t listen.. this is 5th times you have not changed anything in bill pay online.. i put 1 star because you never change to put weekly total amount add.. not whole month You never listen my request.. I’m not happy with this.. i prefer weekly total amount to make sure i have enough fund or need more fund to add.. you seriously ignore this message.. which mean you are not doing your job correctly. All you care about yourself not customers needs. Same message. Repeat repeat This keep repeating. You never listen my voice. I said total amount every week. No you choose total whole month. Your own way. One day I will be leaving and close this account. You never listen You never listen. You never listen my comment

6 months ago, dhaddock

US Bank mobile app

I have been with US Bank for over 20-25 years, and even though I have a service charge every month it’s well worth the service I receive from US Bank. I have had at least three instances where my debit card was used fraudulently and the fraud department is so excellent that they noticed immediately that these were not charges I normally make. They immediately froze my debit card. The only suggestion I might have is that when they do something like freezing my debit card, that I be notified via text or email. It’s rather shocking when you go to pay for your groceries and can’t because your card has been frozen. I rarely carry cash, and had to run home to get my husband’s debit card and some cash in case his had been frozen to. I know that this review was for a guess using the check deposit through the app which I love. I rarely have to go to a branch because I can do everything on the app which I love. I am extremely satisfied with US Bank, except for the small matter I wrote about above. However, your fraud department is excellent! As are all of the other things about US Bank. I’m a member for life. Thank you, Donna Haddock

3 years ago, Bikergirl80

Sometimes Functional

I don’t usually give less than 3-4 star reviews but lately this app has given me a few headaches and wasted my time. A few times in the past six months, while depositing checks, it has locked out my ability to deposit the check, saying that the picture of the back was actually the front (definitely was the back) and wouldn’t let me deposit the check for that amount after signing back in later, so I had to go in to the local branch to deposit it which negates the whole purpose of electronically depositing a check. I have noticed in the last two weeks (late September’21) that it hasn’t been updating my debits in a timely manner so it seemed like I hadn’t paid certain bills but it finally caught up a few days later AFTER I spent time on the phone with the billers to ascertain that it had indeed been paid. Less important, but still annoying, the search function is great at coming up with irrelevant things and the insights are mostly not insightful. When it works, it does what I need it to, but when it doesn’t, it wastes my time instead of making things easier. Thankfully my local branch manager is very helpful and has told me to call so she can help me and see firsthand what’s wrong with the app in the future in order to get things fixed.

5 years ago, lakim83

App needs much improvement

I’ve been a long time customer of US Bank. The original app was very simple to use and never gave me an issue. I actually bragged about it to people. Ever since they kept updating it I’ve had so many issues with it. It freezes, it says my password is incorrect (which is wrong because I’ll go on desktop and use online site and log in with the same password and be able to get in), or most recently it only allows a read only version. I do 99% of my banking as mobile banking. Not only to check my account balance daily but to do transfers, pay bills, etc. Without a functioning mobile app this has become very frustrating for me and I’ve considered switching banks entirely. It doesn’t seem like anyone else is having an issue whom I’ve contacted at us bank so maybe it’s just my phone. I have an iPhone 8+. Yes I can use the desktop version online, but then why create a mobile app at all? The developers need to change this. I couldn’t even do your $10k giveaway contest this past Christmas (if you use your mobile app you’re automatically entered each time you use it) because everything was read-only!! I’ve tried everything possible and still to no avail. I will try re-installing this app again for the fourth time but my patience is wearing very thin. Get your act together US Bank.

1 year ago, Greenie247

If you don't have to use this bank, DON'T

As a server I receive my credit card tips the following morning on a prepaid debit card through US Bank. I have to get my tips this way because my workplace chose them. I used to have to find an atm or physically go into my bank and do a cash advance to get my money to deposit into my personal checking account. You can pay bills with the prepaid card, but you'll pay a fee, like $3 to $5. About a month ago, work announced that we could now transfer our money from our USBank card to our own bank. AMAZING, just what we had been wanting! In reality, you can't do it through the app, only on their site which is always down. FOUR times last week, I either had to wait several hours to transfer because the site wasn't responding, or even the next night. Even today I've checked the site several times to transfer my money, but the option isn't even coming up. The app crashes constantly and the site is no better. If you aren't stuck with this bank like I am, find another bank, there are far better banks with far better services. PS, they keep offering me a savings account with "competitive interest rates" but it's actually .01%. That's right. Point zero one percent, not even a full percent. Ally, Capital One, and Paypal all offer 3.5% at least. This bank is a joke.

3 years ago, Miller, J

Thank God for this App!

With Covid things are hard enough. I am self employed and get checks randomly and sometimes more than one at a time and I live in a rural city. Our bank has been by appointment only since the beginning of COVID and the drive thru lines can be very long......so needless to say this app is a godsend! It’s very user friendly and has helped us to not worry about getting checks deposited. I only wish I had started using it sooner! I do miss my US Bank friends but I’m glad everyone is being safe! Thank you! As of late this app has not been working well. Many times it has required me to change my password for the reason that I have logged in wrong too many times when I have not logged in at all. That is frustrating!!! Also lately I am not able to deposit checks when I sit down to do so before the end of the day. It says system error on your end try later. This is very frustrating as I did not go to the bank before they close because I rely on the app. I’m not sure what has happened with this app as it used to run great………frustrated with it lately!

1 month ago, georgeda5th

Update - New software interface not as functional

Why don’t recurring Zelle payments get paid even if the checking account that Zelle draws from, has 2 dollars less than the intended amount to transfer, yet I have (HELOC) overdraft protection is in place? Why doesn’t USBank treat Recurring Transfers like they treat recurring bill payments? If a recurring bill pay is set to pay on a specific day and it happens to land on a weekend, USbank bill pay automatically makes electronic bill payments on the Friday prior to the weekend which is good, as this is consistent with how employers treat electronic payroll. However, USBank treats recurring “transfers” differently, as it occurs on the following Monday clearing on Tuesday, giving the USBank customers inconsistent treatment of their funds, causing them to have to manage their budget more frequently. Please reconcile electronic (ACH) payment addresses more frequently. Why? What was set up as a bill payment that clears the following day is now being delayed a few days because the addresses are wrong or these bill payments have moved to a check mailed without being informed, delaying account balance reconciliation. All of these requests are fixable.

2 years ago, LLDenney

Doesn’t work half the time

Just opened an account, my deposit of cash was pending...for a day! Then tried to deposit a check, pending for four hours, closed the app. They’re having problems with their Internet. This app shuts down my speech to text after 3 words. Just changed my rating down a star for that! They bragged at the bank how they keep up with all the technology... yeah... Not up here in Quincy, Ca. They use Verizon who has HORRIBLE SERVICE here, and doesn’t seem to care! The police and hospital use their service, so don’t get hurt or need a cop! US bank needs to give their banks and apps a DECENT internet connection and complain BITTERLY AND LOUDLY when they don’t get it! 3 days to deposit a check by phone is a bit anti-customer! F-d entire login now! Just deposited a check by phone worked a lot better than I expected! We’ll see if it actually gets deposited… It’s sizable. No instructions for the back of the check, the app just automatically send you to the back side to take a picture. Deposited the check, quick and easy! app now takes the picture for you! All accounts visible now! Up 1 star!

6 months ago, mlccsfd

Bill pay app

- Why does your bill pay app require an account number field that only accepts numbers in order to set up a new vendor or recipient?? There are many vendors which don’t use account numbers for their customers, rather they use a name or a combination of letters and numbers. This requirement also precludes us from setting up an individual check recipient. - Add a “Pay” button right next to where you enter each vendor payment so you don’t have to enter an amount, then scroll to the very top or bottom of the vendor list to push “Pay” - Add a search feature to the Vendor list. Main Mobile banking app: - Too many clicks are required to get to a specific account. Have the accounts available right from the initial home page so you don’t have to click “Dashboard” and then click the account you want. - Make viewing the face of a check easier (without having to scroll to see the face of the check) when you click “View Check” in the account transaction list. - The app duplicates certain transfers between accounts in error. This has happened on 3 different transfers I’ve made in the last month. - Navigating from page to page in the mobile app is commonly very slow (waiting for pages to load); also, the app commonly hangs up and I have to log in again.

1 week ago, RhineRachel

Bank app rating

This is my review so the app stops asking me to review it. What clueless man in the office at the bank HQ said “you know what would make people love big banking MORE? I mean, this industry already does SO many good things for the common man, so these folks should really be thanking US for our service on at least a weekly basis. Anyway, I think the idea of asking people relentlessly…and…get THIS…(I was thinking about it last night when my wife was switching out all of my XXL undershirts to my new XXXL size. Not sure what that’s about. Probably not gluttony though)…let’s not stop asking them for a review once they’ve finally given in and written one. You know how you can tell when they are at their wits end and you just KNOW they are wearily thinking ‘if I write this review and do US bank this solid, perhaps they will stop this unceasing quest for my opinion of them and I’ll have time to once again tend to my family’s needs and check-in on my friends lives.’? I’m just spitballing here, but why stop there with the quest? Let’s ask them again the following week. Who doesn’t want a few additional proactive salutations from their friends over at Big Banking? The junk mail is already such a hit; this really feels like a win-win idea.”

5 years ago, mike noods

Very poor app!!

This app has been failing me for years. It either crashes or can’t log in at least once a week, and despite constant feedback and surveys, this still hasn’t been fixed. The coding problems extends beyond crashes and cutesy “Oops! Something went wrong wrong!” error messages, though (Yes, US Bank, I can see something went wrong, thanks). I just recently discovered when setting up a money transfer to an outside account that the app won’t recognize an underscore as a valid character for someone’s email address. Guess the millions who still use underscores for emails won’t get any notifications that money’s coming their way! Hope it’s not important! And, as a cherry on top of the I.T. Fail Cake, I had to write this review on Apple’s App Store because the in-app feedback was programmed to write white text on a white background, rendering anything I typed invisible. Who seriously isn’t double-checking these things before they release them to consumers??!! I’ve stayed a US Bank customer for decades now, but these constant app problems are seriously making me contemplate switching all my accounts to a competitor. Convenient? No. Customer oriented? No. Focused on service? No. Get it together, US Bank, these things still matter in the 21st century, and your app only shows how unwilling-or incapable -you are to see what people want and need.

3 years ago, Klynnsit

This app is getting better!

Update. They have been making improvements and it’s getting better. When using the app I always get a pop-up to rate the app. Super annoying. Well today at 8am on the third when I need to pay bills the whole online and mobile banking sites including the app are down for maintenance! What other bank would do that to you at the first of the month when you need to see your check deposited and pay your bills? I have used BofA for years and their online banking and app keep getting better and better. This one is a dud. Please make the bill pay remember special notes that you have to write in every single month for the check memo. I need to put a routing number and account number on each time instead of storing this with the biller information. Also the available amount doesn’t deduct the upcoming bills you have scheduled so you are always having to remember how much you’ve scheduled and subtract it from the amount. I can’t think of all the little things that annoy me right now with the app but there are a few more. Wish I could pay my bills.

4 years ago, Disappointed with bank

Crooked merchants and dispute departments

I reviewed details of overcharges and non-service several times with my local bankers and with bank dispute departments but when decisions were made it was obvious that the case notes were either not comprehended or not read at all. Just because the merchant submitted false documents they should not have been accepted by the decision makers of the disputes. Furthermore they sent the decision letter to me at the wrong address which also indicated that they didn't even read the case notes. I previously was happy with US Bank, but I am very unhappy with this bank now. Also phone support person told me I didn't need to send in additional documentation became she was going to enter my verbal notes into the system. Then she didn't and that also adversity affected the decision on one of the cases. Additionally, I can never speak with the same person twice on each of three cases. Every time, it's a new person who knows nothing. I paid my credit card bill and have NEVER had a negative balance until now, and it's because charges were wrongly entered. One of the issues goes back 6 months. I wonder if we will ever get this straightened out.

4 years ago, Themusicman08

Accessibility needs to be improved still

So one update later and all of the sudden the app is still having problems with voice over on iOS iPhone devices to a point. I don’t know what happened a few days ago but I will say this. The US Bank app was working perfectly with voice over until I discovered yesterday that after logging in voiceover stopped working with the main interface. I had to call US banks online mobile banking phone number twice just to get a ticket submitted. Why the first customer service representative in online banking didn’t do this really surprised me. Especially when I brought up concerns about accessibility and what I was using. She then had me uninstall the app, reinstall the app after clearing safari history, logging in, and then it worked. She then help me close the app, and then re-launch it. After I re-launched it, voiceover stopped working. Does anyone understand that voiceover needs to be worked on when it comes to this application? Or am I the only smart one here who knows what’s going on with accessibility!?! She also asked me if I could use a web browser on my computer. I explained to her that the US Bank website has not been set up for accessibility for a number of years and I have complained about this for over 10 years. So is the app going to behave the same way?

Description

Security at your fingertips • Log in with your credentials for digital services at usbank.com. Don’t have online access? Enroll with the app. • Be alerted to duplicate charges, suspicious activity, and low balances. Manage accounts and cards • View accounts & balances in one spot: checking, savings, credit cards, loans, and more. • Securely access credit scores. • Set travel notifications, lock & unlock cards, and more. • Add cards to mobile wallet. • Select your language preference – English or Spanish. Personalized Insights • Review monthly spending in key categories, like Food & Dining. • Get recommendations on how to save and grow your money based on your spending history. U.S. Bank Smart Assistant® • Manage accounts by asking "What’s the routing number for my checking account?" • Move money by saying “Transfer $50 from checking to savings.” Easy money movement • Send & request money with friends and family using Zelle®2. • Quickly deposit checks, now with increased limits. • Pay & manage bills in one spot. • Make transfers between U.S. Bank accounts. Explore products • Find new accounts, credit cards, loans, small business accounts, & more. • Apply from the app and often get a decision within minutes. Help when you need it • Explore the Help Center for answers to commonly asked questions. • View banking demos on Digital Explorer. • Schedule an appointment with a banker or get real-time support with Cobrowse. • Locate branches & ATMs near you. U.S. Bancorp Investments, an affiliate of U.S. Bank • View U.S. Bancorp Investments accounts & balances. • Make transfers between U.S. Bank accounts & U.S. Bancorp Investment accounts. 1. Industry benchmarking firm Keynova Group ranked U.S. Bank #1 for mobile app in its Q3 2021 Mobile Banker Scorecard. 2. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. U.S. checking or savings account required to use Zelle®. Requests for money with Zelle® sent to a U.S. mobile number require that the mobile number first be enrolled with Zelle®. U.S. Bank and U.S. Bancorp Investments is committed to protecting your privacy and security. Learn more by visiting U.S. Bank Consumer Privacy Pledge, the U.S. Bancorp Investments Privacy Pledge, and the Online Privacy and Security Policy. The Digital Security Guarantee | Mobile and online security | U.S. Bank (usbank.com) protects customers from fraud loss. For more information about U.S. Bank Mobile Banking, please visit usbank.com/mobile or call us toll-free at 800-685-5035. Investment and insurance products and services including annuities are: Not a Deposit ● Not FDIC Insured ● May Lose Value ● Not Bank Guaranteed ● Not Insured by any Federal Government Agency For U.S. Bank: Equal Housing Lender. Credit products offered by U.S. Bank National Association and subject to normal credit approval. Deposit products are offered by U.S. Bank National Association. Member FDIC. U.S. Bank is not responsible for and does not guarantee the products, services, or performance of U.S. Bancorp Investments. For U.S. Bancorp Investments: Investment and insurance products and services including annuities are available through U.S. Bancorp Investments, the marketing name for U.S. Bancorp Investments, Inc., member FINRA and SIPC, an investment adviser and a brokerage subsidiary of U.S. Bancorp and affiliate of U.S. Bank.